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Terms and Conditions

Last Updated: September 8, 2026 Effective Date: September 8, 2026

These Terms & Conditions (“Terms”) replace and supersede all prior versions, including the version last updated January 1, 2023.

1. Agreement to These Terms

These Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you,” “your”), and Stratos K9, (“Stratos K9,” “we,” “us,” “our”), concerning your access to and use of www.stratosk9.com and any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you are not authorized to use the Site and must discontinue use immediately.

Supplemental terms, policies, or documents posted on the Site from time to time are expressly incorporated by reference, including our Privacy Policy.

2. Who We Are

Stratos K9 is a Florida limited liability company / a division of Stratoscope Holdings, with its principal place of business in Palm Beach County, Florida. Stratos K9 provides canine detection, screening, and related security consulting services to commercial, institutional, educational, and private clients.

3. Changes to These Terms

We reserve the right, in our sole discretion, to modify these Terms at any time. When we make changes, we will update the “Last Updated” date above. For material changes, we will provide reasonable notice by posting a notice on the Site or, where we have your contact information and the change materially affects your rights, by email.

Your continued use of the Site after the effective date of revised Terms constitutes acceptance of those Terms. Revised Terms do not apply retroactively to any dispute arising before their effective date. It is your responsibility to review these Terms periodically.

4. Eligibility

The Site is a business-to-business informational resource and is intended solely for users who are 18 years of age or older. By using the Site, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

We do not knowingly collect, request, or solicit personal information from children, and we do not direct the Site or any marketing to children. If we obtain actual knowledge that a person under 13 has provided personal information to us, we will delete that information as promptly as reasonably practicable in accordance with the Children’s Online Privacy Protection Act.

5. The Site Is Informational Only — No Offer, No Advice, No Relationship

This is a material term. Please read it carefully.

a. Informational purpose. All content on the Site — including service descriptions, capability statements, case studies, articles, white papers, specifications, illustrative pricing, and personnel biographies — is provided for general informational and marketing purposes only. It is not a substitute for professional advice, assessment, or engagement.

b. No offer or commitment. Nothing on the Site constitutes an offer, solicitation, quotation, commitment, warranty, or contract to provide any service or product, nor an acceptance of any offer from you. No statement on the Site creates any obligation on our part to provide services, to provide them on any particular terms, or to achieve any particular result.

c. No professional or advisory relationship. Accessing the Site, downloading content, subscribing to communications, or submitting an inquiry or contact form does not create any consulting, advisory, professional, agency, fiduciary, protective, security, or contractual relationship between you and Stratos K9. No such relationship is formed unless and until both parties execute a written agreement signed by an authorized representative of Stratos K9.

d. No reliance. You agree that you will not rely on any content on the Site as the basis for any security, operational, financial, legal, regulatory, personnel, or business decision. Content may be general, incomplete, illustrative, out of date, or inapplicable to your circumstances. You should obtain advice from qualified professionals, and from us under a written engagement, before acting.

e. No guarantee of outcomes. Any description of prior results, deployments, engagements, performance, detection rates, response times, testimonials, or client outcomes is illustrative only and is not a prediction, representation, or guarantee of results in your matter or engagement. Results depend on facts and conditions outside our control.

6. Services Are Governed by a Separate Written Agreement

Any services actually provided by Stratos K9 are governed exclusively by a separate written services agreement, master services agreement, statement of work, proposal, or engagement letter executed by both parties (each, a “Services Agreement”). These Terms govern your use of the Site only.

In the event of any conflict or inconsistency between these Terms and an executed Services Agreement, the Services Agreement controls with respect to the services described in it. No content on the Site modifies, expands, supplements, or waives any term, scope, warranty, disclaimer, limitation of liability, or indemnity in a Services Agreement, and no representation on the Site may be relied upon as a term of any Services Agreement.

7. No Emergency or Urgent Response Through the Site

The Site is not monitored continuously and is not a means of requesting emergency, urgent, or time-sensitive assistance.

If you are experiencing an emergency, a threat to life or safety, a crime in progress, a suspicious item or device, or any other urgent situation, call 911 or your local emergency services immediately. Do not use the Site, a contact form, or email for that purpose. We assume no duty and accept no liability arising from any delay in reviewing or responding to any Site submission, including any submission describing an urgent or emergency circumstance.

8. Canine Detection Services — Additional Terms

a. Licensing and status. Stratos K9 is a private commercial provider of canine detection and related security services and is not a law enforcement agency, government agency, or public safety agency. Our personnel are not sworn law enforcement officers and have no arrest, search, seizure, or investigative authority beyond that of a private citizen. Where required, Stratos K9 is licensed by the Florida Department of Agriculture and Consumer Services, Division of Licensing, under Chapter 493, Florida Statutes. Any license, certification, or accreditation identified on the Site is held by the entity or individual named and does not extend to any affiliate.

b. No detection guarantee. Canine detection is not infallible. No detection dog, handler, or detection method identifies all target substances or articles under all conditions. Detection reliability is affected by training and certification standards, substance type, quantity, packaging, concealment, age and condition of the odor source, contamination, air movement, temperature, humidity, altitude, surface and structural conditions, search duration and area size, ambient distractions, and canine and handler fatigue. Any certification, training standard, accuracy figure, or success statement on the Site is informational and is not a warranty or guarantee of detection in any particular deployment.

c. Alerts are indications only. A canine alert, indication, or change of behavior is an investigative indication only. It is not a determination of probable cause, a legal conclusion, evidence of the presence of any substance or article, an accusation against any person, or a substitute for confirmatory testing, physical inspection, or law enforcement action. The absence of an alert is not a representation that no target substance or article is present, and no report, sweep, screening, or clearance we provide should be characterized or relied upon as certifying that any area, vehicle, container, or person is “clear,” “safe,” or “free” of any substance or hazard.

d. Your legal authority to search. You are solely responsible for establishing and maintaining lawful authority to conduct any canine screening, search, or sweep of any person, premises, vehicle, container, locker, dwelling, or property, and for complying with all applicable law and contractual and policy obligations, including Fourth Amendment considerations where applicable, employment and labor law and collective bargaining obligations, student and educational privacy law, tenant and residential rights, notice and consent requirements, animal control ordinances, and applicable school, healthcare, correctional, or workplace policies. You represent and warrant that you have obtained all necessary authority, notices, consents, and approvals before any deployment, and you will indemnify us in accordance with Section 21 for any claim arising from a lack of that authority.

e. No duty to protect; no guarantee of safety. Engagement of canine detection services does not create a guarantee of safety and does not create any duty on our part to protect any person or property from harm, injury, theft, loss, or criminal act. We do not assume the role of a guarantor or insurer. You are responsible for your own security program, staffing, policies, incident response, and emergency planning, except to the extent expressly assumed by us in a written agreement.

f. Animal safety and site conditions. Working canines are trained animals deployed in live environments. You will provide safe site access and disclose in advance any known hazard, including chemical, biological, radiological, or physical hazards, aggressive or loose animals, unsecured firearms, structural instability, extreme temperatures, and any condition that could injure a canine, handler, or bystander. Do not approach, touch, feed, distract, or photograph a working canine without handler authorization. You are responsible for keeping non-essential persons and animals clear of the search area, and for any loss or injury caused by an undisclosed site hazard.

g. Reports. Any written report, log, or documentation we provide reflects observations made at the time and place of the deployment under then-existing conditions. It is not a certification, guarantee, or expert opinion, is limited to the scope of the specific engagement, and may not be excerpted, altered, or used out of context, or used for any purpose other than the purpose stated in the applicable Services Agreement, without our prior written consent.

h. Affiliates. Stratos K9 operates alongside affiliated brands, which may include Stratoscope Holdings, Ingressotek, and Stratos Executive Protection. Each affiliate contracts separately and is responsible only for its own services.

9. Inquiries, Contact Forms, and Communications Consent

a. Do not send confidential or sensitive information. Submissions through the Site are not secure or confidential and are not protected by any privilege or duty of confidentiality. Do not submit trade secrets, protected health information, security plans or vulnerability assessments, threat information, personnel investigation details, classified or export-controlled technical data, credentials, government identifiers, or financial account information through any Site form or unencrypted email. Any information you submit will be treated as non-confidential unless a written confidentiality or non-disclosure agreement is already in effect between us and expressly covers it.

b. Accuracy. You represent that all information you submit is true, accurate, current, and complete, that you are authorized to provide it, and that you are authorized to submit an inquiry on behalf of any organization you identify.

c. Consent to contact. By providing your telephone number, email address, or other contact information through the Site, you expressly consent to be contacted by Stratos K9, and by our authorized representatives, at that number or address regarding your inquiry and our services — including by live agent, voicemail, email, and, where you have provided a mobile number, by autodialed or prerecorded call and by SMS or text message. Consent to marketing calls or texts is not a condition of receiving any service. Message and data rates may apply. Message frequency varies.

d. How to opt out. You may withdraw consent at any time: reply STOP to any text message, use the unsubscribe link in any marketing email, or email info@stratosk9.com with the word “OPTOUT” in the subject line. We will honor opt-out requests as required by applicable law, including the Telephone Consumer Protection Act and the CAN-SPAM Act. Transactional and relationship messages regarding an active engagement may continue.

e. Recording. Calls with us may be monitored or recorded for quality, training, security, and recordkeeping purposes. If you do not consent to recording, notify the representative at the outset of the call.

10. Marketing, Analytics, and Business Contact Data

We use third-party analytics, advertising, website-visitor identification, and business contact data services (including, without limitation, services of the type provided by Apollo.io, Leadfeeder/Dealfront, and similar vendors) to understand Site traffic, identify the businesses visiting the Site, and develop and enrich business-to-business sales leads. These services may collect IP addresses, device and browser data, referral sources, pages viewed, and similar information, and may match that information against third-party business databases containing professional contact details.

We may also obtain your business contact information from third-party sources, public records, or referrals, and may contact you at your business address, email, or telephone number regarding our services. Our collection, use, disclosure, and retention of personal information — and your rights to access, correct, delete, opt out of sale or sharing, or limit the use of your personal information under applicable law, including the California Consumer Privacy Act as amended and the Florida Digital Bill of Rights — are described in our Privacy Policy at https://stratosk9.com/privacy-policy, which is incorporated into these Terms by reference.

The Site is hosted in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, and you consent to that transfer and processing.

11. Intellectual Property Rights

Unless otherwise indicated, the Site and all source code, databases, functionality, software, designs, audio, video, text, photographs, graphics, and other content on the Site (collectively, the “Content”), and all trademarks, service marks, trade dress, and logos contained therein (the “Marks”), are our proprietary property or are licensed to us, and are protected by United States and international copyright, trademark, and other intellectual property and unfair competition laws.

Subject to your compliance with these Terms, you are granted a limited, revocable, non-exclusive, non-transferable license to access the Site and to view, download, and print one copy of Content to which you have properly gained access, solely for your internal business evaluation of our services and not for redistribution. All rights not expressly granted are reserved. You may not remove, obscure, or alter any copyright, trademark, or other proprietary notice.

12. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make it available. You agree not to:

  • use the Site in violation of any applicable law, regulation, or third-party right;
  • systematically retrieve, scrape, harvest, crawl, index, cache, or extract Content or data from the Site to create or compile a collection, compilation, database, or directory, or to train, fine-tune, ground, or otherwise develop any machine learning model, large language model, or artificial intelligence system, without our express prior written permission;
  • use any automated system, including any spider, robot, scraper, script, data-mining tool, or offline reader, to access the Site, other than standard search-engine indexing and standard web browsers;
  • collect or harvest email addresses, telephone numbers, or other contact information from the Site for the purpose of sending unsolicited communications;
  • send unsolicited commercial email, spam, chain communications, or bulk messaging through any Site form or to any address obtained from the Site;
  • submit any inquiry or form under a false identity, on behalf of a person or entity you are not authorized to represent, or for the purpose of eliciting proprietary, confidential, or legally sensitive statements from us, or of manufacturing or provoking a claim, dispute, or regulatory complaint;
  • submit false, misleading, or fabricated information, or make false reports of abuse or misconduct;
  • circumvent, disable, probe, scan, or otherwise interfere with any security-related feature of the Site, or attempt to bypass any access restriction;
  • upload or transmit, or attempt to upload or transmit, viruses, malware, Trojan horses, or any other code or material intended to damage, disrupt, or gain unauthorized access to the Site or to any system or network connected to it;
  • upload or transmit any passive or active information collection or transmission mechanism, including clear GIFs, tracking pixels, web beacons, or spyware;
  • interfere with, disrupt, or create an undue burden on the Site or on the networks or services connected to the Site;
  • decipher, decompile, disassemble, or reverse engineer any software comprising or making up any part of the Site, or copy or adapt the Site’s code;
  • engage in unauthorized framing, mirroring, or deep linking of the Site, or use our Marks in any manner likely to cause confusion or to imply sponsorship, affiliation, or endorsement;
  • harass, threaten, intimidate, or attempt to surveil, follow, or identify our personnel, contractors, agents, or clients;
  • use the Site, the Content, or information obtained from the Site to compete with us, to solicit our personnel or clients, or to harm, harass, or endanger any person;
  • use the Site to advertise or offer to sell goods or services.

Nothing in this Section restricts your right to publish a truthful review, commentary, or assessment of Stratos K9 or our services, or to communicate with any government agency, court, or regulator.

13. Submissions and Feedback

Any question, comment, suggestion, idea, feedback, or other information you provide to us regarding the Site or our services, excluding your personal information and any information covered by an existing written confidentiality agreement (collectively, “Submissions”), is provided on a non-confidential and non-proprietary basis. You grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, publish, and otherwise exploit the Submissions for any lawful purpose, without acknowledgment or compensation. You represent that the Submissions are original to you or that you otherwise have the right to provide them.

14. Third-Party Websites and Content

The Site may contain links to third-party websites (“Third-Party Websites”) and third-party content (“Third-Party Content”). We do not investigate, monitor, endorse, or verify Third-Party Websites or Third-Party Content, and we are not responsible for their content, accuracy, availability, security, privacy practices, products, services, or policies. Inclusion of a link does not imply endorsement or affiliation. If you access a Third-Party Website or use Third-Party Content, you do so at your own risk, and these Terms no longer govern. Any transaction between you and a third party is solely between you and that third party.

15. Site Management, Term, and Termination

We reserve the right, but assume no obligation, to: monitor the Site for violations of these Terms; take appropriate legal action against any person who, in our reasonable judgment, violates applicable law or these Terms, including reporting such person to law enforcement; refuse, restrict, limit, or disable access to the Site (including by blocking IP addresses or ranges); remove or disable any submission or file that is excessive in size or burdensome to our systems; and otherwise manage the Site to protect our rights and property and to facilitate its proper operation.

These Terms remain in full force and effect while you use the Site. We may deny access to and use of the Site to any person at any time, in our sole discretion, with or without cause and without notice or liability. Sections 5, 6, 7, 9, 11, 13, 18 through 24, and any other provision that by its nature should survive, survive termination.

16. Modifications and Interruptions

We may change, revise, update, suspend, discontinue, or remove any part of the Site or its Content at any time, for any reason, without notice, and we have no obligation to update any information on the Site. We cannot and do not guarantee that the Site will be available at all times or will be free of errors, interruptions, or delays. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Site, or for any loss, damage, or inconvenience caused by your inability to access or use the Site. Nothing in these Terms obligates us to maintain or support the Site.

17. Corrections

The Site may contain typographical errors, inaccuracies, or omissions, including with respect to service descriptions, capabilities, specifications, availability, and pricing. We reserve the right to correct any error, inaccuracy, or omission and to change or update information on the Site at any time without prior notice, and we assume no liability for any such error, inaccuracy, or omission.

18. Digital Millennium Copyright Act (DMCA) Notice

We respect the intellectual property rights of others. If you believe material available on or through the Site infringes a copyright you own or control, please send a written notification to our Designated Copyright Agent that includes all of the elements required by 17 U.S.C. § 512(c)(3):

  1. a physical or electronic signature of a person authorized to act on behalf of the owner of the allegedly infringed exclusive right;
  2. identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are covered;
  3. identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it;
  4. information reasonably sufficient to permit us to contact you, including an address, telephone number, and email address;
  5. a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
  6. a statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the allegedly infringed exclusive right.

Designated Copyright Agent: Stratos K9, 515 N Flagler Dr, Suite P-300 West Palm Beach, FL 33401

Under 17 U.S.C. § 512(f), you may be liable for damages, including costs and attorneys’ fees, if you knowingly materially misrepresent that material is infringing. If you are unsure whether material infringes your copyright, consult an attorney before submitting a notification.

If material you submitted was removed or disabled and you believe that was the result of mistake or misidentification, you may submit a counter notification meeting the requirements of 17 U.S.C. § 512(g)(3) to the same agent.

19. Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, RELIABILITY, CURRENCY, COMPLETENESS, OR SUITABILITY OF ANY CONTENT ON THE SITE OR ON ANY LINKED SITE, AND WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR: (1) ERRORS, MISTAKES, INACCURACIES, OR OMISSIONS IN ANY CONTENT; (2) PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE OR FROM ANY RELIANCE ON ANY CONTENT; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY INFORMATION STORED THEREIN; (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR CODE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (6) ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE; OR (7) ANY DELAY OR FAILURE IN REVIEWING OR RESPONDING TO ANY SUBMISSION MADE THROUGH THE SITE.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE OR ANY LINKED WEBSITE, AND WE WILL NOT BE A PARTY TO OR RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY. YOU SHOULD USE YOUR OWN JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent any disclaimer above is unenforceable in your jurisdiction, it is limited to the minimum extent necessary and the remainder continues in effect.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL STRATOS K9, OR OUR PARENT, SUBSIDIARIES, AFFILIATES, MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, HANDLERS, AGENTS, LICENSORS, OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITY, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE OR ANY CONTENT, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US, IF ANY, FOR ACCESS TO THE SITE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

This limitation does not apply to liability that cannot be excluded or limited under applicable law. Nothing in this Section limits or modifies any liability, remedy, or limitation set forth in an executed Services Agreement, which governs claims relating to services.

TIME LIMIT ON CLAIMS. TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES, OR IT IS PERMANENTLY BARRED.

21. Indemnification

You agree to defend, indemnify, and hold harmless Stratos K9 and our parent, subsidiaries, affiliates, and their respective members, managers, officers, directors, employees, contractors, and agents from and against any loss, damage, liability, claim, demand, judgment, penalty, cost, or expense, including reasonable attorneys’ fees and costs, arising out of or relating to: (1) your use of or access to the Site; (2) your breach of these Terms; (3) your breach of any representation or warranty in these Terms; (4) your violation of any applicable law or of the rights of any third party, including intellectual property and privacy rights; or (5) any content or information you submit through the Site.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with that defense at your expense. You will not settle any such matter in a way that imposes any obligation or admission on us without our prior written consent. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.

22. Governing Law

These Terms and your use of the Site are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles, and, where applicable, the Federal Arbitration Act and other applicable federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES WITH US ARE RESOLVED AND LIMITS THE FORUM IN WHICH YOU MAY BRING A CLAIM.

a. Informal resolution first. Before commencing any arbitration or legal action, the party raising the dispute must send a written notice describing the claim, the relief sought, and the facts supporting it to the other party at the address in Section 27 (or, for us to you, at the contact information you provided). The parties will attempt in good faith to resolve the dispute for a period of thirty (30) days after receipt of that notice. This process is a condition precedent to filing any claim, and the applicable limitations period is tolled during it.

b. Binding arbitration. If the dispute is not resolved within that period, any dispute, claim, or controversy arising out of or relating to the Site, these Terms, or the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect. The arbitration will be seated in Palm Beach County, Florida, before a single arbitrator, and may be conducted by videoconference or on documents where the AAA rules permit. The arbitrator has exclusive authority to resolve all issues of arbitrability, scope, and enforceability of this Section, except as stated in subsection (d). Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys’ fees and costs unless applicable law or the arbitrator provides otherwise.

c. CLASS ACTION AND JURY WAIVER. YOU AND WE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION, OR TO ACT AS A CLASS REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL. Claims may be brought only in an individual capacity. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding. If this class-action waiver is found unenforceable as to any claim or any request for relief, that claim or request for relief must be severed and brought in the state or federal courts located in Palm Beach County, Florida, and the remainder of this Section continues to apply.

d. Exceptions. Either party may (1) bring an individual action in small claims court in Palm Beach County, Florida, if it qualifies, and (2) seek temporary, preliminary, or permanent injunctive or other equitable relief, or relief for actual or threatened infringement or misappropriation of intellectual property or breach of confidentiality obligations, in the state or federal courts located in Palm Beach County, Florida. Seeking such relief is not a waiver of the right to arbitrate.

e. Forum for non-arbitrable claims. To the extent any claim is not subject to arbitration, it must be brought exclusively in the state or federal courts located in Palm Beach County, Florida. You and we consent to the personal jurisdiction of, and venue in, those courts, and waive any objection based on lack of personal jurisdiction, improper venue, or forum non conveniens.

f. Right to opt out of arbitration. You may opt out of subsections (b) and (c) of this Section by sending written notice to info@stratosk9.com with the subject line “ARBITRATION OPT-OUT,” including your name, mailing address, and a clear statement that you wish to opt out, within thirty (30) days of the date you first accept these Terms. A timely opt-out has no effect on any other provision of these Terms, and disputes will then be resolved in the courts identified in subsection (e).

g. Survival. This Section survives termination of these Terms and any termination of your use of the Site.

24. Electronic Communications, Transactions, and Signatures

Visiting the Site, sending us email, and completing online forms constitute electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically — by email or by posting on the Site — satisfy any legal requirement that such communications be in writing.

You consent to the use of electronic signatures, contracts, orders, and records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Site, in accordance with the federal E-SIGN Act and the Florida Uniform Electronic Transaction Act. You waive any right or requirement under any law requiring an original non-electronic signature or the delivery or retention of non-electronic records, to the extent permitted by applicable law. You may request a paper copy of any electronic record by contacting us at info@stratosk9.com, and you may withdraw consent to electronic delivery by written notice, understanding that doing so may prevent us from providing certain information or services.

25. Notices for Residents of Certain States

California. Under California Civil Code § 1789.3, California residents may report complaints in writing to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents also have rights described in our Privacy Policy.

Florida. Florida residents have rights under the Florida Digital Bill of Rights as described in our Privacy Policy.

Export and sanctions compliance. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that you are not identified on any U.S. government restricted-party list, including the Specially Designated Nationals and Blocked Persons List, the Denied Persons List, or the Entity List. You agree not to access or use the Site in violation of U.S. export control or sanctions laws.

26. Miscellaneous

a. Entire agreement. These Terms, together with our Privacy Policy and any policies or operating rules we post on the Site, constitute the entire agreement between you and us concerning your use of the Site and supersede all prior versions and understandings on that subject.

b. No waiver. Our failure to exercise or enforce any right or provision of these Terms does not operate as a waiver of that right or provision. Any waiver must be in writing and signed by us.

c. Severability. If any provision or part of a provision of these Terms is held unlawful, void, or unenforceable, that provision or part is deemed severable and does not affect the validity or enforceability of the remaining provisions.

d. Assignment. We may assign or transfer any or all of our rights and obligations under these Terms, in whole or in part, at any time and without notice, including in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign these Terms without our prior written consent.

e. Force majeure. We are not liable for any loss, damage, delay, or failure to perform caused by any event beyond our reasonable control, including acts of God, severe weather, fire, flood, hurricane, epidemic, war, terrorism, civil unrest, labor disruption, utility, telecommunications, or internet failure, cyberattack, or governmental action.

f. No agency. No joint venture, partnership, employment, franchise, or agency relationship is created between you and us by these Terms or by your use of the Site.

g. Construction. These Terms will not be construed against us by virtue of our having drafted them. Section headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

h. Electronic form. You waive any defense based on the electronic form of these Terms or the absence of a handwritten signature.

i. Third-party beneficiaries. There are no third-party beneficiaries to these Terms, except that our affiliates, officers, directors, employees, contractors, and agents are intended beneficiaries of the disclaimer, limitation of liability, indemnification, and dispute resolution provisions.

j. Language. These Terms are drafted in English, and the English version controls in the event of any conflict with a translation.

27. Contact Us

To resolve a complaint regarding the Site, to submit a notice under these Terms, or to request further information regarding use of the Site, contact us at:

Stratos K9, 515 N Flagler Dr, Suite P-300 West Palm Beach, FL 33401 754.247.6824 info@stratosk9.com]